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NFL

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What is your customer experience with NFL?

NFL Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

NFL has a 1.4 star rating from 1,263 reviews with only 6% likely to recommend; rating distribution is overwhelmingly unfavorable. This summary reflects common points in NFL reviews about app reliability and access to paid content.

Positive Feedback

Fans praise the live-event entertainment and love of football and the national anthem, which remain core attractions for membership and longtime viewers.

Negative Feedback / Risk Areas

  • Widespread NFL customer complaints about the app failing to play games and missed minutes.
  • Frequent reports of billing errors, double charges, and difficulty obtaining refunds.
  • Poor customer service and inability to reach a live agent for subscription or access issues.
  • High price level relative to unreliable access and out-of-market restrictions.

Key Takeaways for Future Customers

  • Expect inconsistent streaming and prepare to seek refunds if access fails.
  • Confirm device compatibility and local blackout rules before buying subscriptions.
  • Document charges and be persistent with customer service for cancellations or billing disputes.
View full overview ›

Media from reviews

NFL - The panthers a buccaneers game panthers are getting screwed over
NFL - Inadequate Customer Service and No LIVE Local Regular season Games on mobile”NFL - Inadequate Customer Service and No LIVE Local Regular season Games on... - Image 2NFL - Inadequate Customer Service and No LIVE Local Regular season Games on... - Image 3NFL - Inadequate Customer Service and No LIVE Local Regular season Games on... - Image 4NFL - My Sunday ticket has been deactivated for no reasonNFL - My Sunday ticket has been deactivated for no reason - Image 2
View all media ›

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Show reviews that mention
games subscription game money football service account customer app refund
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Anonymous
map-marker Oklahoma City, Oklahoma

NFL football

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Been watching NFL football my whole life and now they want everyone to pay to watch the games only on pay-per-view on a fixed income don't live in area with Internet so what am I to do not watch what I like to watch with family not fun anymore you greedy people screwed that up I'm going to make sure I tell everyone to stop paying to watch and then it will be free again hopefully one day there won't be somebody trying to screw other people out of money

View full review

User's recommendation: Don't pay to watch NFL football make it free to watch again

Anonymous
map-marker Chicago, Illinois

Inadequate Customer Service and No "LIVE Local Regular season Games on mobile”

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NFL - Inadequate Customer Service and No LIVE Local Regular season Games on mobile”
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NFL - Inadequate Customer Service and No LIVE Local Regular season Games on... - Image 3
NFL - Inadequate Customer Service and No LIVE Local Regular season Games on... - Image 4

I paid for NFL+ Premium Subscription but have yet to receive my LIVE Local Regular season Game on mobile and its now week 11. All I'm able to receive from the app is audio only.

I messed with your Virtual Customer Assistant for over Two hours but due to glitches in your NFL app am not able to respond with text.

When I tap on Type a message it jumps off screen and not visible. I usually dont mess with having to go through all of this because I have my game on local antenna. Today, I decided enough is enough and tried to contact someone to no avail and missed my whole game. Its now five hours and 30 minutes later and Im still trying to get a hold of someone.

I have not been able to eat yet and my food is cold because they make so easy to purchase but near impossible to reach anyone for assistance. I have an 18 page attempted conversation with your incompetent Virtual Assistant that I don't mind sending you or sharing with you via YouTube.

View full review

User's recommendation: Do Not purchase subscription. Purchase a HD receiver and get all local games ant no charge and in better picture quality.

Rhet M
map-marker Taylorsville, North Carolina

The panthers a buccaneers game panthers are getting screwed over

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NFL - The panthers a buccaneers game panthers are getting screwed over

The Bucs defender tore off Tremble, the Panthers receiver's helmet, and there was no flag. Then there was a stupid call on McMillan. Like, these refs are on the Bucs' side; it's kind of *** The Panthers need to go straight to the playoffs if they lose this game because that is so rigged, and if the NFL scripting is real, that's horse *** ***

View full review
Pros:
  • Panthers
Cons:
  • Rigged game

Preferred solution: Apology

User's recommendation: Don’t go for the bucs

Brian S Yej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eastlake, Ohio

My Sunday ticket has been deactivated for no reason

NFL - My Sunday ticket has been deactivated for no reason
NFL - My Sunday ticket has been deactivated for no reason - Image 2
NFL - My Sunday ticket has been deactivated for no reason - Image 3
NFL - My Sunday ticket has been deactivated for no reason - Image 4

My Sunday ticket had been cancelled. I paid $480 on 10 Aug 2025.

I have been a loyal Sunday Ticket subscriber for 28 years. My email is northstarr@***.net, and my cell number is 440-840-****. Can you please call? I have contacted YouTube customer service, and after 4 hours and 5 agents, there were no answers!

Please reactivate my account; as a retired disabled military veteran, the NFL Sunday Ticket brings me happiness with my PTSD. Please reactivate my account immediately so next Sunday I can enjoy my football games!

View full review
Loss:
$480
Pros:
  • I love the nfl

Preferred solution: Price reduction

User's recommendation: Change the overtime rule to a full 15 minutes instead of 10. Then if the game is still tied have a coin toss to kick a 43 yard field goal first one to score game over!

Ronnie B Vmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Skipping minutes from last night’s football game

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OK, Seattle and Los Angeles Rams went from seven minutes and nine seconds in the first quarter commercial after Seattle scored when it came back it was one minute and 53 seconds left in the first quarter. I missed five minutes Ish.

View full review

Preferred solution: Apology

User's recommendation: If you’re recording NFL network games, they show you the score before you can rewatch it, which *** me off on top of losing five minutes in the first quarter of the Seattle Los Angeles, Rams game

Jennyfer Gtf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to watch football and I can't. I'm paying every month and I can't watch a game. Its so frustrating. I'm paying every month and can't watch a game

I can't watch football! I'm paying every month and I can't watch a game. What can I do to watch football?

View full review

User's recommendation: Not a good service. I'm paying over $15 a month and can't watch a game every

Kathy M Umj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant catch a nfl game

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It tells me to sign into a provider. I bought the app.

I should not need a provider; it sucks! So why do I need a provider?

View full review
Loss:
$16

Preferred solution: Full refund

User's recommendation: Nfl app sucks

JOHN H Cnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Saint Lucie, Florida

No humans No trouble shooting that helped

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I installed NFL Plus on my system at home. My TV doesn't work consistently; you'd play it, it would work once, and then it would just crash.

Then you have to go back in, and it wouldn't work again. And then every weekend, it wouldn't work on certain games. It's just been a horrible experience: terrible product, terrible quality. I've tried it in different rooms of the house on different TVs, and the same result occurs.

It's even told me I have more than two TVs, and I only have it on two TVs, so that was *** They don't seem to know what the *** is going on with the system, and no one seems to be able to help, which is really frustrating. I just need a human being to talk me through this on the phone, and I think we could probably fix it.

If not, I just need a full refund, so I don't have to deal with this stuff anymore. Thank you.

View full review

User's recommendation: Live support

Anonymous
map-marker Ashburn, Virginia

Y’all robbed me because I only watch one Cleveland Browns game. After that I can only listen to the game. It’s the out of network. I can listen. Listen here refund me my money. I didn’t pay to listen.

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Refund my money back to my card. I paid to watch the games I didnt pay to listen.

The Only reason I paid for the subscription, was to watch Shedeur Sanders play for the Cleveland Browns. I have not been able to see but one game. The rest of the game said I had to listen because it was out of market. Living in this unaffordable economy, I wanted to at least enjoy Sunday games.

I live on a fixed income and I just want to enjoy something that makes me happy. Instead of filling my car up for the week I paid for the subscription.

Im totally disappointed. When you live on an income like the NFL salary like you have, you dont understand that you have to choose between gas for your car or simply enjoying Sunday game of football.

View full review
1 comment
Guest

They do not allow for refunds. Even if they did this is week 15 of an 18 week regular season.

Christopher S Ojb
map-marker Hendersonville, Tennessee

When is the NFL gonna allow challenges for penalty calls or no calls?

Until the NFL begins to allow challenges for penalty calls or no calls, there are gonna be bogus calls at the end of crucial games that change the outcome and mess with the authenticity of the game. It's so stupid for a bad penalty call or missed call, especially when the game is close.

View full review
Pros:
  • Great players
Cons:
  • Bad penalty calls or no calls
Eleazar Jfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items

Didnt receive several jewelry. Didnt receive none of the items - ordered # 193********.

Im looking for a falcons name tag.Christmas items! Please help me!

View full review
Rob M Uei
map-marker Dallas, Texas

He took money out of my account, but I cannot get the NFL channel

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He took money out of my account. I have tried reloading the app, turning my TV off and then on again, and resetting my Internet, and I cannot get it.

View full review
Travis M Kra
map-marker Wildwood, Florida

*** costumer service!!!!!!!

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Charging me 2 times for the same subscription! No one will help, and you can't get a hold of anyone that can.

View full review
Loss:
$15
Cons:
  • Worst app ever

Preferred solution: Full refund

User's recommendation: Don’t get nfl network

Walter A Rkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brunswick, Maryland

Yes. I'm still upset that I cannot watch Thursday night football anymore. Because I don't have an Amazon Prime account Thursday night football. I enjoyed very much so now for the past couple. Of years

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Because I'm upset that if I don't have Amazon Prime, I cannot watch Thursday night football anymore. So for the past 3 seasons, I have not been able to watch Thursday night football because I don't have Amazon Prime. That is totally unfair.

View full review

Preferred solution: To be able to watch Thursday night football and not have to have an Amazon Prime account. It's not fair to people like me that don't have one

User's recommendation: I would like people to boycott thursday night football

Tywan But

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dupont, Washington

There was no support they attempted to connect and there was nobody there nothing

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NFL app fails to load on TV have tried all suggested methods to resolve from the TV. Never had a problem with the app before on this TV.

View full review
Kim A Gsz
map-marker Salt Lake City, Utah

Cannot access the red zone I pay for monthly

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Have I ever lived with people, not a *** computer? That's my red zone.

I pay for it monthly, but the NFL Plus Premium has the red zone, and I can watch any *** football game. I want it on my TV, but you're not letting me do that right now, and I'm really, really mad. I want to talk to a live person, not a *** computer. Thank you very much.

I am very, very, very mad right now. I don't want to have to write 100 *** characters about why I'm angry. I have done everything that the computer tells me to do. I have rebooted it.

I have reconnected it. I have followed all the instructions, and nothing is working. I want it turned back on. I paid more monthly, but you don't fit me.

I'm going to be very angry, and you're going to get another nasty letter. Goodbye.

Thank you. Pick my red zone.

View full review

User's recommendation: Fix red one now!!! doubt it

About

Related Companies

Fox Corporation, Fox Nation, Fox News, Fox Sports, Fox Business Network

Summary

NFL or National Football League website is a place for every football fan. Here you can read the latest football news, check the upcoming events, find out about your favourite teams and players and see the schedules and scores. NFL has its own network with insider access to 32 teams, exclusive footage and interviews. NFL network was launched on November, 4, 2003 and it covers 11.5 million households. It broadcasts 24 hours a day, 7 days a week. In 2006 the network covered already 70 million American homes as well as households in Canada and Mexico. NFL website is the unique service covering all the topics connected to football and broadcasting in millions of homes.

NFL reviews and complaints

NFL is ranked 210 out of 2985 in Sport category

Area Served

USA, Other

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