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19 comments

I cancelled my subscription with nfl game pass and was still charged on my account. I spent 3 days calling trying to speak with a live agent.

On the 3rd day of trying to reach someone, I FINALLY did after listening to their elevator music for over an HOUR...then the agent informed me after "refunding" my charge, that the only way to speak to a manager or account representative was to email them. WHY IS THERE NO ONE TO SPEAK TO LIVE????????????????

It is ridiculous that I would have to send yet ANOTHER EMAIL to a supervisor when the previous 3 EMAILS to the support team were never answered. I will definitely never use or recommend the NFL site to ANYONE!!!

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss "poor customer service, inadequate personell" of nfl subscription and associated monetary loss in the amount of $135. Nfl needs to "i also would like to reimbursed for the overdraft caused by nfl.com not cancelling my subscription even though i already cancelled in a timely manner" according to poster's claims.

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Anonymous
#1406756

NFL Pass is a big rip off! I cancelled my subscription 2 days after finding out my TV wouldn't support the program and wad still billed for an entire year.

I've emailed customer service numerous times and keep getting the Sneed BS responses - what country did you purchase in etc. No phone number to csll and talk to these jerks and PayPal won't refund the payment - BS! DON'T BUY THIS PRODUCT!!

I'LL NEVER BUY ANYTHING FROM THE NFL AGAIN - NEVER. F××k the NFL!

Anonymous
#1399507

I also canceled my subscription during the free trial period following the instructions the NFL Game Pass site provided. Today I was billed anyway! There is no phone number listed to contact for a refund.

I have emailed customer support but only received an auto-response with instructions again on how to cancel - I had already done this!!

Phone number please!!!!

Anonymous
#1372149

Response to the folks at Digital Care......1st sentence I've excluded because of it's language (deserved).

I apologize for my ribald entry into the email but I was getting nowhere with your company Digital Care and your canned responses.

Actually it pales in comparison to language used on "Ballers" which used NFL props during it's first screening.

My NFL team is the Miami Dolphins and have been since 1971. During my stay in the Northwest those games are usually not televised on major networks unless they're playing a west coast team so I have to go to a sport's bar for regular season games. For the past six years I've subscribed to NFL Game Pass to stream pre-season games and never had a problem with sign in. My provider is Comcast and I use them because I don't have 'line of sight' to use Dish TV.

I paid my $99 prior to the first pre season Miami game. On game day, Miami vs Atlanta, I anxiously awaited for 3:50PM when I was to receive the beginning of the stream for the broadcast starting at 4:00PM. I was unable to sign in attempting different methods. I called the NFL Game Pass number that I had previously used but was advised that the number was no longer active.

As the game was being played I sent 2-3 emails to Digital Care requesting help so I could resolve the issue and watch the game.

As the game went into half time, I finally received this canned response "Our apologies for any sign-in related issues you are encountering. We are working to address as quickly as possible. Please keep trying to sign in as this case has been resolved for many already. We apologize for any inconvenience this may be causing".

At half time and still unable to sign in and extremely pissed-off I sent the following email to Digital Care: "How far do your apologies extend other than lip service.

Your apology relieves you of any guilt, wrongdoing or regret?......no it doesn't". "An apology is meaningless unless it's backed-up with something substantiative". "Call me. I would be happy to discuss my discontent with you and your NFL Gunslingers".

Even though I never used this 'service' (oxymoron) and asked you to cancel something I never received you still charged my card $99 and $29 respectively which is unacceptable behavior and a discredit to the whole NFL organization. Now and after the fact that the pre-season games are concluded you find the time to send me an email dated September 4 which says: "We sincerely apologize for the delay in response to your request. We always want to respond as quickly as possible to the concerns of our fans and in this case we dropped the ball.

C'mon man, you DID drop the ball so why did you charge my credit card for a "service" I never received? Please advise.

Anonymous
#1370299

Two weeks in a row and during the 2nd quarter the game 'resets' to the start and it won't go back to 'realtime'. Last week when this happened I couldn't watch the end of the game because when the game was over in the us, the feed just stopped. WTF??

Anonymous
#1370080

1-212-450-2000

NFL Headquarters

Anonymous
#1369072

What's the phone number? I have had the same problem.

It's been 11 days and I still have not gotten a refund.

I am beyond pissed at the NFL. If you could please give me a phone number it would be extremely helpful.

Anonymous
#1366007

I cancelled during my 7-day trial period - but the bastards billed me $99 today. I want my money back if I have to get it from that SOB Goodell hinself. DISGRACEFUL service!

What the *** is their phone number????

Anonymous
#1365334

Please post a phone number for customer service.

Anonymous
#1362220

NFL should hang their heads in shame. They seem to be making so much money that they don't care because simply...they don't have to... ABSOLUTELY NO SERVICE....just a lump of "troublehshooting" material lobbed at you to sort through and oh, by the way...cough up the big bucks!

Anonymous
#1357832

We are having the same issues but we can't figure out how to cancel the service.

Can you share with me how to do that?

I agree, this is the worst customer service I have ever seen.

If fans weren't such locker heads they wouldn't have any customers.

Thanks.

Anonymous
Alden, New York, United States #1228702

With the money the NFL is making, you'd think they would have better organization and sufficient staff to handle issues. I was charged twice - 200 bucks for a single subscription on the same NFL account. Initial email replies looked past the real issue and I am still waiting 2 weeks later.

Anonymous
to Anonymous #1368548

I AM HAVING THE SAME SITUATION AND THEY GAVE ME 200 BACK AND THEN CANCELLED MY SUBSCRIPTION. I AM A SOLDIER LIVING IN SAUDI ARABIA AND ITS VERY HARD TO CONTACT THEM. DOES SOMEONE HAVE A WORKING NUMBER FOR THEM?

Anonymous
Bennington, Vermont, United States #1218720

I TRIED SO HARD TO CANCEL MY SUBSCRIPTION WITHIN THE 7 DAY TRIAL AND NO ONE ANSWERED MY EMAILS.. THEY CHARGED MY CARD AND I HAVE NO WAY OTHER THAN EMAIL TO DISPUTE THIS.. DOES ANYONE HAVE A CUSTOMER SERVICE NUMBER THAT IS ACTUALLY MANNED BY HUMANS NOT PRERECORDED MESSAGES??

Anonymous
Oakville, Ontario, Canada #1214111

I got charged $350 which is not advertised. They have ignored me since

Anonymous
Vancouver, British Columbia, Canada #1207633

I'm having the same issue with NFL gamepass, I can't find their service centre number anywhere, can you post the phone number?

Anonymous
Mckinney, Texas, United States #1206863

Wat number did yu call I been waiting for WEEKS

Anonymous
New York, New York, United States #1197000

Dispute the charge!!!!

#FireFidelGidel

Anonymous
#1028398

Yeah, I just had the same problem. Call centre staff were appalling "Well the email is like backed up. What do you expect?"

Anonymous
#1023941

I am having the same exact issue. My account was cancelled by them.

I emailed customer support to get it reactivated. it took about 5 days for them to reply back with a simple message. We cannot find your account. ( well obviously, because you cancelled it).

I emailed them again, and have since sent umpteen emails, which, nearly 3 weeks later, have yet to be replied to. I wanted to watch the Seahawks 1st preseason game, so i subscribed to the 7 day trial. a day after the game, and 5 days before the trial ended, i emailed to cancel my trial subscription, thus no chance of a full subscription starting once the 7 days of the trial was finished, or so i thought. Now when i look into my account, there is a pending transaction of 39.99 waiting to be paid to.....NFL Gamepass.

This is atrocious, and i have no idea who to complain to, because any department i email fails to respond, and nobody shows up on the live chats.

Its amazing that it seems nobody works in whatever building this shoddy company is holed up in, yet they are always on hand to take (cheat you out of) your money. They never fail the latter part.

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