I cancelled my subscription with nfl game pass and was still charged on my account. I spent 3 days calling trying to speak with a live agent.
On the 3rd day of trying to reach someone, I FINALLY did after listening to their elevator music for over an HOUR...then the agent informed me after "refunding" my charge, that the only way to speak to a manager or account representative was to email them. WHY IS THERE NO ONE TO SPEAK TO LIVE????????????????
It is ridiculous that I would have to send yet ANOTHER EMAIL to a supervisor when the previous 3 EMAILS to the support team were never answered. I will definitely never use or recommend the NFL site to ANYONE!!!
Product or Service Mentioned: Nfl Subscription.
Reason of review: Poor customer service, inadequate personell.
Monetary Loss: $135.
Preferred solution: I also would like to reimbursed for the overdraft caused by nfl.com not cancelling my subscription even though I already cancelled in a timely manner..
NFL Cons: Customer service.