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1.3

I cancelled my subscription with nfl game pass and was still charged on my account. I spent 3 days calling trying to speak with a live agent.

On the 3rd day of trying to reach someone, I FINALLY did after listening to their elevator music for over an HOUR...then the agent informed me after "refunding" my charge, that the only way to speak to a manager or account representative was to email them. WHY IS THERE NO ONE TO SPEAK TO LIVE????????????????

It is ridiculous that I would have to send yet ANOTHER EMAIL to a supervisor when the previous 3 EMAILS to the support team were never answered. I will definitely never use or recommend the NFL site to ANYONE!!!

Reason of review: Poor customer service, inadequate personell.

Monetary Loss: $135.

Preferred solution: I also would like to reimbursed for the overdraft caused by nfl.com not cancelling my subscription even though I already cancelled in a timely manner..

NFL Cons: Customer service.

Location: Saint Louis, Missouri

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Guest

I have NFL network on my cable. I pay extra for it.

They advertise preseason games. Haven't seen one yet. A bunch of liars! False advertising.

What am I paying for?

What a joke. You money hungry idiots suck!

Guest

i am really disappointed in the players of the NFL. you worked hard your whole life for the privilege of playing on the big stage.

you are thee because of your football ability. your job is to entertain. i loved tuning out the work week and just watch football. you took that away.

i can no longer watch a political program disguised as sports. no one cares about your political views. if you tried to gain support for your cause you have failed.

more than half of your customers are now mad not convinced. so just play football and fight for your cause on your own time.

Guest
reply icon Replying to comment of Guest-1929923

Agree with this post. I watch NFL football for entertainment, not their views on the world.

Save that for other venues.

Play the game, thatโ€™s all they should be doing. At the end of the day you are just losing fans and the revenue they bring.

Guest

Just remember fox (which owns Fox News) pays 600 million a year to broadcast nfc games. I wonder how many people will hold Tucker, Hannity, Laura and Jeanine accountable.

Guest

I break up with you nfl .i am dumping you because you are in bed with a terrorist organization called black lies matter who are the biggest Hypocrites there are. A white man kills a black man which is super rare its a problem.

Black man kills another black man no big *** deal don't want to talk about that *** Hypocrites.

I and everyone i know will not watching hope you go out of business . And *** you for making drew brees Apologize

Guest
reply icon Replying to comment of Guest-1887821

The NFL can barely run their own league. Stay out of politics and social nonsense.

You always take the worst actions to proclaim a position.

I used to watch the NFL for the game. Now it's a total joke.

Guest
reply icon Replying to comment of Guest-1887824

Ditto to his comments. I love football but will not be watching because of STUPID stance taken by these priviledged athletes! Play the game and keep politics ourt!!!

Guest
reply icon Replying to comment of Guest-1923250

Call fox and complain .

Guest
reply icon Replying to comment of Guest-1887821

unbelievable

Guest
reply icon Replying to comment of Guest-1887821

look AT THESE LUNATIC RIGHT WINGERS JFC...this about product problems. what the *** is the matter with you people?

Guest

AMEN !!! I haven't even got out of the free preseason games and that charged me 3 time for NFL game pass ????

NO CUSTMER SERVICE AT ALL!!!!!

CANNT EVER GET REFUND!!! GOING TO HAVE MY CREDIT CARD COMPANY DO IT FOR ME

Joshua G Eoq

Should not be surprised. The NFL is a complete JOKE

Guest

I need to find this out also they had caught me also for this and damn nobody to talk to and they say you can cancel at anytime though really all I want is my money back they took it but I contacted them by email way before tome.

Guest

Signed up yesterday.. Sunday Sept.

23rd...Could not access any games Want to cancel today.. Sept. 24th The app is not letting me cancel and no phone # to call anybody Can anyone help. I'm calling consumer affairs of the state of California...

Atty generals office.. Bbb

Guest

I canceled my free trial last year and still got billed again this year and now trying to cancel AGAIN and get my money back. NFL Pass is probably good, I just cannot stand the NFL anymore with all this kneeling and protesting.

Over paid pampered little school girls all of them. I did 7 tours in the middle east for freedom to come home to this???

I think every sports player right after college needs to serve in the military 2 years overseas before being allowed to play in a league. Then maybe Kaepernick would have stand up and never knelt.

Guest

I cancelled, Got an email stating my subscription was cancelled and still got billed. The NFL blows.

Can't even have a stand for the flag rule.

Kneel for the cross. they can go to H, E - double toothpicks

Guest

They are the absolute worst Iโ€™ve been trying to reach them for more than a month to cancel my last year subscription. They walk you through it involves a different programs pointing to how you can cancel, unfortunately itโ€™s such a time waster these people are disrespectful of our time and effort. There are the worst.

Guest

NFL Pass is a big rip off! I cancelled my subscription 2 days after finding out my TV wouldn't support the program and wad still billed for an entire year.

I've emailed customer service numerous times and keep getting the Sneed BS responses - what country did you purchase in etc. No phone number to csll and talk to these jerks and PayPal won't refund the payment - BS! DON'T BUY THIS PRODUCT!!

I'LL NEVER BUY ANYTHING FROM THE NFL AGAIN - NEVER. Fร—ร—k the NFL!

Guest

I also canceled my subscription during the free trial period following the instructions the NFL Game Pass site provided. Today I was billed anyway! There is no phone number listed to contact for a refund.

I have emailed customer support but only received an auto-response with instructions again on how to cancel - I had already done this!!

Phone number please!!!!

Guest

Response to the folks at Digital Care......1st sentence I've excluded because of it's language (deserved).

I apologize for my ribald entry into the email but I was getting nowhere with your company Digital Care and your canned responses.

Actually it pales in comparison to language used on "Ballers" which used NFL props during it's first screening.

My NFL team is the Miami Dolphins and have been since 1971. During my stay in the Northwest those games are usually not televised on major networks unless they're playing a west coast team so I have to go to a sport's bar for regular season games. For the past six years I've subscribed to NFL Game Pass to stream pre-season games and never had a problem with sign in. My provider is Comcast and I use them because I don't have 'line of sight' to use Dish TV.

I paid my $99 prior to the first pre season Miami game. On game day, Miami vs Atlanta, I anxiously awaited for 3:50PM when I was to receive the beginning of the stream for the broadcast starting at 4:00PM. I was unable to sign in attempting different methods. I called the NFL Game Pass number that I had previously used but was advised that the number was no longer active.

As the game was being played I sent 2-3 emails to Digital Care requesting help so I could resolve the issue and watch the game.

As the game went into half time, I finally received this canned response "Our apologies for any sign-in related issues you are encountering. We are working to address as quickly as possible. Please keep trying to sign in as this case has been resolved for many already. We apologize for any inconvenience this may be causing".

At half time and still unable to sign in and extremely pissed-off I sent the following email to Digital Care: "How far do your apologies extend other than lip service.

Your apology relieves you of any guilt, wrongdoing or regret?......no it doesn't". "An apology is meaningless unless it's backed-up with something substantiative". "Call me. I would be happy to discuss my discontent with you and your NFL Gunslingers".

Even though I never used this 'service' (oxymoron) and asked you to cancel something I never received you still charged my card $99 and $29 respectively which is unacceptable behavior and a discredit to the whole NFL organization. Now and after the fact that the pre-season games are concluded you find the time to send me an email dated September 4 which says: "We sincerely apologize for the delay in response to your request. We always want to respond as quickly as possible to the concerns of our fans and in this case we dropped the ball.

C'mon man, you DID drop the ball so why did you charge my credit card for a "service" I never received? Please advise.

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