I cancelled my subscription with nfl game pass and was still charged on my account. I spent 3 days calling trying to speak with a live agent.
On the 3rd day of trying to reach someone, I FINALLY did after listening to their elevator music for over an HOUR...then the agent informed me after "refunding" my charge, that the only way to speak to a manager or account representative was to email them. WHY IS THERE NO ONE TO SPEAK TO LIVE????????????????
It is ridiculous that I would have to send yet ANOTHER EMAIL to a supervisor when the previous 3 EMAILS to the support team were never answered. I will definitely never use or recommend the NFL site to ANYONE!!!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss "poor customer service, inadequate personell" of nfl subscription and associated monetary loss in the amount of $135. Nfl needs to "i also would like to reimbursed for the overdraft caused by nfl.com not cancelling my subscription even though i already cancelled in a timely manner" according to poster's claims.