3.1K views
Not resolved
1.3
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
17 comments

I cancelled my subscription with nfl game pass and was still charged on my account.I spent 3 days calling trying to speak with a live agent.

On the 3rd day of trying to reach someone, I FINALLY did after listening to their elevator music for over an HOUR...then the agent informed me after "refunding" my charge, that the only way to speak to a manager or account representative was to email them. WHY IS THERE NO ONE TO SPEAK TO LIVE????????????????

It is ridiculous that I would have to send yet ANOTHER EMAIL to a supervisor when the previous 3 EMAILS to the support team were never answered.I will definitely never use or recommend the NFL site to ANYONE!!!

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss "poor customer service, inadequate personell" of nfl subscription and associated monetary loss in the amount of $135. Nfl needs to "i also would like to reimbursed for the overdraft caused by nfl.com not cancelling my subscription even though i already cancelled in a timely manner" according to poster's claims.

Other people also mentioned nfl subscription in their reviews. You may find this information helpful for further shopping at Nfl.

Had an Experience with Nfl?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1372149

Response to the folks at Digital Care......1st sentence I've excluded because of it's language (deserved).

I apologize for my ribald entry into the email but I was getting nowhere with your company Digital Care and your canned responses.

Actually it pales in comparison to language used on "Ballers" which used NFL props during it's first screening.

My NFL team is the Miami Dolphins and have been since 1971. During my stay in the Northwest those games are usually not televised on major networks unless they're playing a west coast team so I have to go to a sport's bar for regular season games. For the past six years I've subscribed to NFL Game Pass to stream pre-season games and never had a problem with sign in. My provider is Comcast and I use them because I don't have 'line of sight' to use Dish TV.

I paid my $99 prior to the first pre season Miami game. On game day, Miami vs Atlanta, I anxiously awaited for 3:50PM when I was to receive the beginning of the stream for the broadcast starting at 4:00PM. I was unable to sign in attempting different methods. I called the NFL Game Pass number that I had previously used but was advised that the number was no longer active.

As the game was being played I sent 2-3 emails to Digital Care requesting help so I could resolve the issue and watch the game.

As the game went into half time, I finally received this canned response "Our apologies for any sign-in related issues you are...

At half time and still unable to sign in and extremely pissed-off I sent the following email to Digital Care: "How far do your apologies extend other than lip service.

Your apology relieves you of any guilt, wrongdoing or regret?......no it doesn't". "An apology is meaningless unless it's backed-up with something substantiative". "Call me. I would be happy to discuss my discontent with you and your NFL Gunslingers".

Even though I never used this 'service' (oxymoron) and asked you to cancel something I never received you still charged my card $99 and $29 respectively which is unacceptable behavior and a discredit to the whole NFL organization. Now and after the fact that the pre-season games are concluded you find the time to send me an email dated September 4 which says: "We sincerely apologize for the delay in response to your request. We always want to respond as quickly as possible to the concerns of our fans and in this case we dropped the ball.

C'mon man, you DID drop the ball so why did you charge my credit card for a "service" I never received?Please advise.

Show more
Anonymous
#1370299

Two weeks in a row and during the 2nd quarter the game 'resets' to the start and it won't go back to 'realtime'. Last week when this happened I couldn't watch the end of the game because when the game was over in the us, the feed just stopped. WTF??

Anonymous
#1370080

1-212-450-2000

NFL Headquarters

Anonymous
#1369072

What's the phone number?I have had the same problem.

It's been 11 days and I still have not gotten a refund.

I am beyond pissed at the NFL.If you could please give me a phone number it would be extremely helpful.

Anonymous
#1366007

I cancelled during my 7-day trial period - but the bastards billed me $99 today. I want my money back if I have to get it from that SOB Goodell hinself. DISGRACEFUL service!

What the *** is their phone number????

Anonymous
#1365334

Please post a phone number for customer service.

Anonymous
#1362220

NFL should hang their heads in shame. They seem to be making so much money that they don't care because simply...they don't have to... ABSOLUTELY NO SERVICE....just a lump of "troublehshooting" material lobbed at you to sort through and oh, by the way...cough up the big bucks!

Anonymous
#1357832

We are having the same issues but we can't figure out how to cancel the service.

Can you share with me how to do that?

I agree, this is the worst customer service I have ever seen.

If fans weren't such locker heads they wouldn't have any customers.

Thanks.

Anonymous
Alden, New York, United States #1228702

With the money the NFL is making, you'd think they would have better organization and sufficient staff to handle issues. I was charged twice - 200 bucks for a single subscription on the same NFL account. Initial email replies looked past the real issue and I am still waiting 2 weeks later.

Anonymous
to Anonymous #1368548

I AM HAVING THE SAME SITUATION AND THEY GAVE ME 200 BACK AND THEN CANCELLED MY SUBSCRIPTION. I AM A SOLDIER LIVING IN SAUDI ARABIA AND ITS VERY HARD TO CONTACT THEM. DOES SOMEONE HAVE A WORKING NUMBER FOR THEM?

You May Also Like

Survive And Defend - Alain Burrese - False Claims Survive And Defend "I was lured into buying a couple of this guys books and videos for some slick marketing. The books were badly written. I would say barely readable. The videos were..." Read more Dicks Sporting Goods - New Shoes  or NOT  New Shoes Dicks Sporting Goods "I placed my first online order with Dicks on 7/11/17 for a pair of Nike running shoes for a birthday gift for a friend. I received the shoes on 7/14/17..." Read more Bravo Sports - Canopy fails catastrophically in rain Bravo Sports "I Left a canopy up over a couple of days of light rain. The canopy support members failed and the canopy collapsed. The unit was a few weeks old, but..." Read more EPIC Sports - They sell defective gear EPIC Sports "I would not recommend buying any gear from this company. I recently purchased what was supposed to be a brand new pair of NeoSport 3mm water boots for diving and..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more